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Warranty

1 July, 2012

    Our entire assortment of TW Steel watches comes with a 2-year manufacturer’s warranty. Warranty terms and conditions apply to each item and can be found in the accompanying documentation. If you have any questions or wish to claim under the warranty terms and conditions, then send an e-mail to customerservice@twsteel.com

    In all cases, the following causes of damage are not covered by the manufacturer’s warranty:

    • water/fluid damage
    • damage caused by incorrect usage of the product

    All repairs will be handled by the official TW Steel importer in your area. If the defect is not covered by the manufacturer's warranty, then you will receive an estimate for the cost of repair. On this estimate, you then indicate whether you agree to the repair work (at the given price) or that you decline the repairs. If you decline the repairs, we will send the watch back to you.