Returns1 July, 2012
Until 14 days after the date that you have received the products, or the last product in case of an Order Confirmation for multiple products ordered but received separately ("withdrawal period"), you may choose to return the product to us, without giving any reasons for such return and in accordance with the instructions below ("right of withdrawal").
To exercise your right of withdrawal, you must inform us of your decision to withdraw by an unequivocal statement (e.g. by e-mail) within the withdrawal period mentioned above. You may also use the standard withdrawal form, but this is not obligatory. To meet the deadline, it is sufficient for you to send your communication concerning your exercise of your right of withdrawal before expiry of the withdrawal period. Please find our contact details for such communications in the accompanying documentation.
We will communicate to you an acknowledgement of receipt of your withdrawal notification on a durable medium (e.g. by e-mail) without delay.
Christmas Orders: orders placed between December 1st and December 23rd can be returned without any trace of use until January 16.